Automation SSC

Automation SSC

Automation of SSC on the SimpleOne platform allows to create a single window for access to all services and systematize the work of different departments in a single digital environment.
  • Shared Services Center (SSC) is a subdivision in the structure of a large company or a group of companies, created to conduct auxiliary business processes of the whole organization: accounting, personnel management, HR management, IT-service, etc.
  • The SSC acts as a service center for internal customers and functions within the framework of certain service level agreements (SLA).

Enhance service levels and service delivery by implementing a comprehensive solution to automate your SSC

The capabilities of SimpleOne’s ESM platform

  • Complex automation

    The SimpleOne platform allows automating all business processes of the SSC by implementing a single information system for different departments. This will eliminate the use of disparate IT solutions and solve the problem of a «zoo of systems».

  • Single point of contact for accessing services

    SimpleOne allows you to organize a single point of contact for all SSC users. Users will not have to apply for services through separate programs used by HR, accountants or lawyers. They will be able to fulfill their needs on a single portal that provides 24/7 access to all SSC services.

  • Receiving requests through omnichannel environment

    ESM-platform SimpleOne allows to provide omnichannel communication environment. SSC users will be able to choose a convenient communication channel (phone, mail, self-service portal, messengers) to submit an appeal to the SSC.

  • Generating reports and building dashboards

    ESM-platform SimpleOne allows you to track the performance indicators of SSCs (KPI), generate reports and dashboards necessary for management decision-making.

Benefits of SimpleOne’s ESM platform


High performance
By supporting high workloads, the SimpleOne platform provides fast performance when a large number of users are working simultaneously.
Flexible customization
With its built-in Workflow editor, SimpleOne adapts to the different tasks and specifics of a particular CBO, allowing for flexible customization of document routing, task management, status management and event notification.
Quick implementation
Thanks to No-, Low- and Pro Code tools and ready-made ESM integration mechanisms, the SimpleOne ESM platform can be quickly introduced into the IT infrastructure of a SSC and integrated with any software: ERP-systems, EDMS, e-mail, industry solutions.

Effect of implementing SimpleOne ESM-platform in SSCs


Increased labor productivity and satisfaction of SSC specialists through automation of routine processes;
Increased user satisfaction through systematized and regulated interaction with SSC specialists;
Improving the quality and speed of processing requests through centralized recording, control and compliance with target standards;
Improved manageability through end-to-end reporting on all service processes;
Reduce costs by processing more requests per unit of time.
Reduce IT maintenance costs by eliminating the “zoo of systems” and simplifying IT infrastructure.

Reviews about SSC automation on SimpleOne’s ESM platform

  • Inna Yakunina
    Head of Corporate Systems at Lorus Labs Ltd.
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    “Important points to be taken into account when automating personnel procedures of SSC – compliance with the law № 152-FZ on personal data protection and delimitation of access rights to data (not everyone should have access to information on employee illnesses, salaries, etc.). These requirements are becoming a challenge for many automation systems. The flexible role model of the SimpleOne platform made it possible to cope with this.”
  • Rustem Iskakov
    CEO of Lorus Labs LLC
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    “One of the key reasons why we chose the SimpleOne platform for automation of SSC is creation of a demo stand and full promotion of one of the processes on it – hiring an employee. When we “felt” it and realized how it would be organized for users, we had no doubts. In the ratio “price – quality – convenience” SimpleOne won.”
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