SimpleOne ITSM

Problem Management

Reduce the likelihood and impact of incidents by identifying real or possible causes, and managing workarounds and known errors.

Result

Reduce the number of incidents occurring and minimize their impact on the organization's business processes.

Incident Management

Early detection, fast and effective resolution of incidents. Restore normal service operation in the fastest way possible.

Result

Minimizing the impact of incidents on the organization's business processes.

Change Management

Automate all change lifecycle management, effective risk assessment, change control, and change schedule management.

Result

Ensure effective and timely implementation of changes with minimal disruption to IT services and reduced operational risks.

Event Management

Automate event response (incident logging, notification, control actions) and integration with monitoring technologies.

Result

Improved availability of services by prioritizing and identifying patterns in logged events

Configuration Management (CMDB)

Manage IT configuration elements and provide accurate and reliable information about service components and their relationships.

Result

Timely identification of discrepancies between CMDB data and the actual state of configuration items to prevent negative events.

Service Level Management

Define business metrics (SLA, OLA, etc.) that correspond to the target customer service level, and perform analysis of the services provided to verify that they meet the needs of the organization and its customers.

Result

Services are properly delivered, assessed, monitored and managed in line with business objectives and ITSM approach.

Service Catalog Management

Ensuring that service data is accurate and up to date.

Result

Create and maintain a single, consistent source of information on all services.

Knowledge Management

Accumulate, update and effectively use knowledge in the organization. Providing convenient and quick access to the knowledge base.

Result

Improved performance by making informed decisions and reducing the need for repeated searches for knowledge and material. Reduced workload for specialists through self-solving by applicants.

Service Request Management

Convenient and fast technology for registering requests, their efficient processing. Automation of independent solution of typical tasks, realization of complex complex requests affecting different departments.

Result

Increased employee satisfaction and productivity through complete fulfillment and timely processing of service requests.