SimpleOne ESM
ESM-system for digitalization and automation of company service business processes and Shared Services Centers
SimpleOne Platform Design
The single platform for digital business transformation
Specialized solutions: ready-made applications for key business functions ITSM, HRMS, ITAM, SDLC, B2B CRM
Ready-made service tools: service management, incident management, asset management, knowledge management, etc.
Development tools: Low-code platform for fast customization and automation
The architecture enables organizations to quickly adopt best service management practices and tailor them to their unique requirements without vendor dependency.
The single platform for digital business transformation
Specialized solutions: ready-made applications for key business functions ITSM, HRMS, ITAM, SDLC, B2B CRM
Ready-made service tools: service management, incident management, asset management, knowledge management, etc.
Development tools: Low-code platform for fast customization and automation
The architecture enables organizations to quickly adopt best service management practices and tailor them to their unique requirements without vendor dependency.
ESM System Business Value
Improved Operational Efficiency
Service Processes Standardization
Increased Employee and Customer Satisfaction
Improved Department Interaction
Improved Operational Efficiency
Service Processes Standardization
Increased Employee and Customer Satisfaction
Improved Department Interaction
Key ESM System Features
Comprehensive solution for enterprise service management
Self-Service Portal
Simplifies access to services for all staff, ensuring quick resolution of queries and improving user satisfaction.
| Intuitive interface for all employees |
| Personalized service catalog for each department |
| Automatic request routing |
Centralized Request and Incident Management
Provides complete control over all requests, improving service quality and helping to identify areas for optimization.
| Single point of contact for all requests |
| Transparent tracking of statuses and SLAs |
| Analytics and reporting across all service processes |
Routine Process Automation
Frees employee time from repetitive tasks, increasing efficiency and reducing the time to process requests.
| Visual workflow builder |
| AI-powered chatbots for handling typical requests |
| Automatic task assignment and escalation |
Application in Various Departments
IT Services
| Incident and problem management |
| Change and release management |
| IT access control |
| IT service cost and SLA management |
HR
| Onboarding and offboarding automation |
| Personnel documentation management |
| Business trips, vacations, calculation of working hours |
Finance
| Cost and bill payment management |
| Debt and corporate card control |
| Budgeting and asset accounting |
Administration Department
| Facility access management |
| Logistics and property management |
| Maintenance and repair requests |
Procurement
| Procurement planning |
| Contractor verification and approval |
| Requisition and delivery management |
IT Services
| Incident and problem management |
| Change and release management |
| IT access control |
| IT service cost and SLA management |
HR
| Onboarding and offboarding automation |
| Personnel documentation management |
| Business trips, vacations, calculation of working hours |
Finance
| Cost and bill payment management |
| Debt and corporate card control |
| Budgeting and asset accounting |
Administration Department
| Facility access management |
| Logistics and property management |
| Maintenance and repair requests |
Procurement
| Procurement planning |
| Contractor verification and approval |
| Requisition and delivery management |
Additional Features
Operational Analytics and Reporting
SimpleOne's advanced analytics capabilities help you quickly gain valuable insights through powerful visualization and customization tools
| Interactive dashboards with real-time data visualization |
| Operational reports and interactive charts with drill-down mechanics |
| A set of tools for analyzing data and creating simple analytical modules within business applications |
AI Tools
SimpleOne offers access to intelligent widgets and mechanics which help automate processes using artificial intelligence technologies
| Ready-made OCR widgets for fast document recognition and processing |
| Easy AI integration into workflows to optimize operations |
| Speech analytics and conversation scoring to improve customer experience |
Operational Analytics and Reporting
SimpleOne's advanced analytics capabilities help you quickly gain valuable insights through powerful visualization and customization tools
| Interactive dashboards with real-time data visualization |
| Operational reports and interactive charts with drill-down mechanics |
| A set of tools for analyzing data and creating simple analytical modules within business applications |
AI Tools
SimpleOne offers access to intelligent widgets and mechanics which help automate processes using artificial intelligence technologies
| Ready-made OCR widgets for fast document recognition and processing |
| Easy AI integration into workflows to optimize operations |
| Speech analytics and conversation scoring to improve customer experience |
Integration Capabilities
Unified Information Space
| Well-documented API |
| Transform Maps for customizing data import |
| Data import and export in various formats |
| Seamless integration with telephony, ERP, EDI, RPA and BI systems |
Unified Information Space
| Well-documented API |
| Transform Maps for customizing data import |
| Data import and export in various formats |
| Seamless integration with telephony, ERP, EDI, RPA and BI systems |
SimpleOne Platform Advantages
Flexible Customization of All Features
| Three development levels: no-code, low-code, pro-code |
| Visual workflow designer |
| Access rights customization down to individual fields |
| Creation of custom widgets and deep interface customization |
Intuitive Interface
| Clean and concise interface |
| Easy navigation and logical menu structure |
| Adaptive design to work on different devices |
| Customizable dashboards for quick access to key information |
Record Chort Time-to-Market
| Automatic development staging |
| Full versioning of changes |
| Support for parallel work of multiple developers |
| Flexible change management mechanisms |
Flexible Customization of All Features
| Three development levels: no-code, low-code, pro-code |
| Visual workflow designer |
| Access rights customization down to individual fields |
| Creation of custom widgets and deep interface customization |
Intuitive Interface
| Clean and concise interface |
| Easy navigation and logical menu structure |
| Adaptive design to work on different devices |
| Customizable dashboards for quick access to key information |
Record Chort Time-to-Market
| Automatic development staging |
| Full versioning of changes |
| Support for parallel work of multiple developers |
| Flexible change management mechanisms |