Service Desk automation
Service Desk on the SimpleOne platform - a system for automating the accounting and processing of IT service user requests
Market leaders choose SimpleOne
Service Desk capabilities
Automation of reception of appeals
Contacting the Service Desk via omnichannel communication environment (self-service service portal, telephone, e-mail, messengers)
Automation of processing of appeals
Classification, prioritization and escalation of requests. Ability to create requests based on user messages. Transfer of requests to the 2nd support line and other specialized departments
Automation of mass notifications
Promptly informing IT service consumers about incidents affecting many users, about routine and urgent work, about changes in the functionality of the services provided, about the launch of new IT services
Monitoring the availability of services
Operational monitoring of the current state of IT services for the purpose of early detection of infrastructure incidents
Automation of reception of appeals
Contacting the Service Desk via omnichannel communication environment (self-service service portal, telephone, e-mail, messengers)
Automation of processing of appeals
Classification, prioritization and escalation of requests. Ability to create requests based on user messages. Transfer of requests to the 2nd support line and other specialized departments
Automation of mass notifications
Promptly informing IT service consumers about incidents affecting many users, about routine and urgent work, about changes in the functionality of the services provided, about the launch of new IT services
Monitoring the availability of services
Operational monitoring of the current state of IT services for the purpose of early detection of infrastructure incidents
Advantages of the solution
Fast deployment and scalability
Incidents, requests, changes, issues, SLAs and CMDBs, self-service portal - all key ITIL processes are ready at once. Speed of implementation and high automation from day one.
Intuitive UX/UI for user-friendly operation
An intuitive interface with drag-and-drop settings, visual dashboards and built-in editing makes Service Desk management easy. Reduce labor costs, speed up task completion and minimize training time
Ready-made service tools
SimpleOne is not just a Service Desk, but a ready-made ESM platform. You get service tools (CMDB, service portal, tools for metrics and KPI management, etc.) for all departments, significantly reducing the total cost of ownership.
Low-code/No-code flexibility
Create and adapt processes without programming. The low-code technology platform reduces development costs and allows you to change the logic in just a few minutes.
Fast deployment and scalability
Incidents, requests, changes, issues, SLAs and CMDBs, self-service portal - all key ITIL processes are ready at once. Speed of implementation and high automation from day one.
Intuitive UX/UI for user-friendly operation
An intuitive interface with drag-and-drop settings, visual dashboards and built-in editing makes Service Desk management easy. Reduce labor costs, speed up task completion and minimize training time
Ready-made service tools
SimpleOne is not just a Service Desk, but a ready-made ESM platform. You get service tools (CMDB, service portal, tools for metrics and KPI management, etc.) for all departments, significantly reducing the total cost of ownership.
Low-code/No-code flexibility
Create and adapt processes without programming. The low-code technology platform reduces development costs and allows you to change the logic in just a few minutes.
Effect of Service Desk implementation
Increasing employee productivity
Increased labor productivity and satisfaction of technical support specialists through automation of manual operations
Improving the quality of IT service delivery
Improving the quality and speed of processing appeals through centralized recording, control and compliance with target standards
Increasing user satisfaction
Increasing customer satisfaction with IT services by providing a systematic approach to building communications
Expand your automation capabilities with apps and integrations
SimpleOne ITSM has REST API integration capabilities with a large number of systems, as well as messengers, mail and chatbots
See other products
Seamless integration with SimpleOne products
Expand your automation capabilities with apps and integrations
SimpleOne ITSM has REST API integration capabilities with a large number of systems, as well as messengers, mail and chatbots
See other products
Seamless integration with SimpleOne products
