Service Desk Automation
Service Desk within SimpleOne platform is a system for automating the tracking and processing of IT service requests
Service Desk Features
Request Receiving Automation
Contacting Service Desk through various communication channels (self-service portal, phone, email, messengers)
Request Processing Automation
Requests are classified, prioritized, and escalated as needed. Tickets can be created from user messages, and requests can be transferred to the second support line or other departments
Automated Mass Notifications
Quickly notifying IT service users about incidents, scheduled and urgent maintenance, changes to service functionality, or the launch of new IT services
Service Availability Monitoring
Promt monitoring of IT services to detect infrastructure incidents early
Request Receiving Automation
Contacting Service Desk through various communication channels (self-service portal, phone, email, messengers)
Request Processing Automation
Requests are classified, prioritized, and escalated as needed. Tickets can be created from user messages, and requests can be transferred to the second support line or other departments
Automated Mass Notifications
Quickly notifying IT service users about incidents, scheduled and urgent maintenance, changes to service functionality, or the launch of new IT services
Service Availability Monitoring
Promt monitoring of IT services to detect infrastructure incidents early
SimpleOne Advantages
User-Friendly Interface
The system interface is clean and focused, showing only the options relevant to solving the customer's problem
Quick Deployment
Preconfigured processes with best SimpleOne practices significantly accelerate solution implementation
Messengers Integration
Submit and process requests via Telegram, Slack, etc.
Device-Compatible
With its adaptive interface, the system is accessible not only from desktops and laptops but also from mobile devices
User-Friendly Interface
The system interface is clean and focused, showing only the options relevant to solving the customer's problem
Quick Deployment
Preconfigured processes with best SimpleOne practices significantly accelerate solution implementation
Messengers Integration
Submit and process requests via Telegram, Slack, etc.
Device-Compatible
With its adaptive interface, the system is accessible not only from desktops and laptops but also from mobile devices
Benefits of Service Desk Implementation
Increase of Workforce Productivity
Automation of manual tasks leads to increased productivity and higher satisfaction among technical support specialists
Improved Request Quality
Improving the accuracy and speed of request processing through centralized centralized recording and control
User Satisfaction
Increasing customer satisfaction with IT services by providing a structured and consistent communication approach
Enhance your automation potential with apps and integrations
SimpleOne ITSM offers REST API integration with a wide range of systems, including messengers, email platforms, and chatbots
Explore other products
Seamless integration with SimpleOne products
Enhance your automation potential with apps and integrations
SimpleOne ITSM offers REST API integration with a wide range of systems, including messengers, email platforms, and chatbots
Explore other products
Seamless integration with SimpleOne products