SSC Automation
A integrated solution to increase efficiency, reduce costs and improve service quality in shared service centers
Service Centralization and Optimization
What is a SSC?
| A Shared Service Center (SSC) is a division within the structure of a large company or group of companies created to manage non-core business processes for the entire organization, such as accounting, HR management, IT support, and more. |
| SSC operates as a service center for internal customers working according to specific service level agreements (SLAs). |
What is a SSC?
| A Shared Service Center (SSC) is a division within the structure of a large company or group of companies created to manage non-core business processes for the entire organization, such as accounting, HR management, IT support, and more. |
| SSC operates as a service center for internal customers working according to specific service level agreements (SLAs). |
Key Challenges of a Modern SSC
Systems and Processes Fragmentation
Many SSCs use systems that are not integrated with each other leading to duplication of data and ineffective coordination and collaboration
High Operating Costs
Maintaining and managing multiple systems increases IT support costs and reduces budget utilization
Scaling Services Difficulties
Traditional infrastructures often struggle to support scaling. Adding new services or extending existing ones requires significant resources
Lack of Transparency and Control
Insufficient integration of systems makes it difficult to monitor and analyze processes, hindering the ability to make quick, informed management decisions
How SimpleOne Solves These Problems
Integration and Consolidation
SimpleOne creates a unified information space for all SSC departments, increasing work efficiency and service quality
| A single self-service portal for all SSC services (HR, IT, finance, ACH, etc.). |
| Integrated ticketing system with omnichannel communication |
| Seamless integration with corporate systems (ERP, BI, EDI, RPA) |
| Centralized service catalog with flexible access configuration |
| Unified knowledge base to improve the efficiency of SSC employees |
Process Automation
The platform provides tools for quick automation and continuous improvement of SSC processes
| Visual business process builder with support for advanced logic |
| No-code/Low-code tools for quick services development and deployment |
| Automatic task assignment and routing based on skills and workload |
| SLA, OLA and UC management with automatic monitoring |
Analytics and Performance Management
SimpleOne provides full visibility into SSC operations and provides tools for continuous efficiency improvements
| Customizable dashboards for different roles (SSC managers, process managers, executives) |
| Detailed analytics on all aspects of SSC operations (SLA fulfillment, customer satisfaction) |
| Load forecasting and resource planning based on data |
| Automatic report generation for SSC management and clients |
Additional Features
Artificial Intelligence Tools
SimpleOne provides a set of out-of-the-box AI solutions and intelligent widgets that can be easily integrated into SSC workflows
| Out-of-the-box OCR widgets for fast document recognition and processing |
| Easy AI integration into workflows to optimize operations |
| Speech analytics and conversation scoring to improve customer experience |
| Autofill information based on speech analytics |
Pre-configured service solutions
The architecture of SimpleOne platform was originally designed as a complete Enterprise Service Management (ESM) solution. This provides extensive capabilities for managing business processes, incidents, requests, changes and other practices recommended by ITIL.
Artificial Intelligence Tools
SimpleOne provides a set of out-of-the-box AI solutions and intelligent widgets that can be easily integrated into SSC workflows
| Out-of-the-box OCR widgets for fast document recognition and processing |
| Easy AI integration into workflows to optimize operations |
| Speech analytics and conversation scoring to improve customer experience |
| Autofill information based on speech analytics |
Pre-configured service solutions
The architecture of SimpleOne platform was originally designed as a complete Enterprise Service Management (ESM) solution. This provides extensive capabilities for managing business processes, incidents, requests, changes and other practices recommended by ITIL.
SimpleOne ESM Platform Advantages
High Performance
With support for high loads, SimpleOne platform ensures fast performance even when a large number of users are working simultaneously
Flexible Customization
SimpleOne platform's low-code tools provide flexible customization of document routing, task management, state management, and event notifications to meet the goals of a SSC
Quick Implementation
Integration mechanisms and No-, Pro- and Low-Code tools will help to quickly implement solutions into the SSC infrastructure and integrate with any software: ERP-systems, e-mail, industry solutions
High Performance
With support for high loads, SimpleOne platform ensures fast performance even when a large number of users are working simultaneously
Flexible Customization
SimpleOne platform's low-code tools provide flexible customization of document routing, task management, state management, and event notifications to meet the goals of a SSC
Quick Implementation
Integration mechanisms and No-, Pro- and Low-Code tools will help to quickly implement solutions into the SSC infrastructure and integrate with any software: ERP-systems, e-mail, industry solutions
SimpleOne ESM Platform in SSCs
Improved Appeals Processing Quality
Significant improvement in the quality and speed of processing requests due to centralized recording and control leading to productivity increase by up to 40% in service departments
Increased Customer Loyalty
Increasing user satisfaction through systematized and regulated interaction with SSC specialists
Increased Workforce Productivity
Increasing of workforce productivity and satisfaction level of SSC specialists through automation of routine processes
Improved Process Control
Increased governance through end-to-end reporting and transparency of all service processes
IT Infrastructure Optimization
Reducing of IT maintenance costs by simplifying the infrastructure, as well as enabling self-development of the system without programming
Explore other products
Seamless integration with SimpleOne products
Explore other products
Seamless integration with SimpleOne products