SimpleOne ITSM
Corporate IT service management system. Automate support and operation processes according to ITIL standards on a single platform.
ITSM-systems market leader in Russia 2025 according to TAdviser rating
Why companies choose SimpleOne ITSM
ITIL processes "out of the box"
Incidents, requests, changes, issues, SLAs and CMDBs - all key ITIL processes are ready at once. Speed of implementation and high automation from day one.
Intuitive UX/UI for user-friendly operation
Drag-and-drop customizations, dashboards and inline editing simplify management. Reduce labor costs, speed up tasks and minimize training time.
Ready-made service tools
SimpleOne is not just ITSM, but a ready-made ESM platform. You get service tools for all departments (accounting, HR, etc.) and the possibility of seamless integration of service processes.
Operational analytics and reporting
Dashboards, drill-down reports and the ability to integrate with BI systems. Evaluate SLAs and process performance with up-to-date analytics. Tools help you quickly identify bottlenecks.
High performance
The platform is designed for Enterprise workloads: it works stably with large data volumes and thousands of concurrent users.
ITIL processes "out of the box"
Incidents, requests, changes, issues, SLAs and CMDBs - all key ITIL processes are ready at once. Speed of implementation and high automation from day one.
Intuitive UX/UI for user-friendly operation
Drag-and-drop customizations, dashboards and inline editing simplify management. Reduce labor costs, speed up tasks and minimize training time.
Low-code/No-code flexibility
Ready-made service tools
SimpleOne is not just ITSM, but a ready-made ESM platform. You get service tools for all departments (accounting, HR, etc.) and the possibility of seamless integration of service processes.
Operational analytics and reporting
Dashboards, drill-down reports and the ability to integrate with BI systems. Evaluate SLAs and process performance with up-to-date analytics. Tools help you quickly identify bottlenecks.
High performance
The platform is designed for Enterprise workloads: it works stably with large data volumes and thousands of concurrent users.
Why you need an ITSM system
An ITSM system helps businesses structure IT service management, automate processes and minimize costs. It creates value, reduces risk and optimizes the use of resources to achieve business objectives.
Automation and standardization of processes
| Unified standards for incident, change and IT asset management |
| Automation of routine operations: intelligent distribution of requests, updating knowledge bases |
| Reduction of response time, elimination of errors by minimizing the human factor |
Cost optimization and risk management
| Accounting and auditing of IT assets for rational budget allocation |
| Interactive self-service portal (password resets, standard requests) to reduce staff workloads |
| Incident prevention through predictive analytics instead of reactive remediation |
IT as a strategic business asset
| IT services customized for business tasks: cloud solutions, scalable services |
| Integration with CRM, ERP and BI systems for a unified digital ecosystem |
| Detailed real-time analytics to assess IT's contribution to key company metrics |
IT process automation in accordance with ITIL
Service request management
Optimize the processing of typical and complex requests through intuitive interface and automation
Integration of monitoring systems
Seamless integration with AMS for automatic incident creation and proactive management
Configuration Management (CMDB)
Centralized storage and visualization of IT infrastructure data with automatic updates
Change management
Structured approach to change implementation with risk minimization and automation of approvals
Managing problems and known errors
Effectively analyze root cause of problems, maintain KEDB and develop workaround solutions
Incident Management
Rapid incident response with automatic prioritization and analytics to prevent recurrence
Service portfolio management
Full service management cycle with portfolio optimization according to business objectives
Service Level Management (SLM)
Defining KPIs, automated SLA tracking and regular reporting on service quality
Knowledge management and service specification
Centralized knowledge base and detailed service specification for efficient problem solving
Service request management
Optimize the processing of typical and complex requests through intuitive interface and automation
Integration of monitoring systems
Seamless integration with AMS for automatic incident creation and proactive management
Configuration Management (CMDB)
Centralized storage and visualization of IT infrastructure data with automatic updates
Change management
Structured approach to change implementation with risk minimization and automation of approvals
Managing problems and known errors
Effectively analyze root cause of problems, maintain KEDB and develop workaround solutions
Incident Management
Rapid incident response with automatic prioritization and analytics to prevent recurrence
Service portfolio management
Full service management cycle with portfolio optimization according to business objectives
Service Level Management (SLM)
Defining KPIs, automated SLA tracking and regular reporting on service quality
Knowledge management and service specification
Centralized knowledge base and detailed service specification for efficient problem solving
SinpleOne ITSM Demonstration
An uncompromising product for easy automation of the service approach in IT services
Rapidly onboarding the team and increasing expertise
SimpleOne Training Center
Comprehensive training program for administrators and developers - reduces onboarding several times and speeds up startup processes
| ITSM SimpleOne 2025 Administrator course: 8 hands-on assignments on SLA, portal, ACL, service catalog, email and Telegram bot |
| Structured courses for all levels of training |
| No-code, Low-code and Pro-code development training |
| Certification programs with competency validation |
Detailed documentation
Up-to-date and complete documentation for developers and system administrators in Russian and English
| Detailed guides on all aspects of the platform |
| Practical examples and use cases |
| Regularly updated knowledge base |
SimpleOne Community
SimpleOne is not just a platform, it's a living community of professionals
| Expert Forum |
| Constant exchange of experience |
| SimpleOne Champions Program |
Advantages of the SimpleOne platform
A record short Time to Market
| Automatic development staging |
| Full versioning of changes |
| Support for parallel work of multiple developers |
| Flexible change management mechanisms |
Flexible customization of all aspects of the system
| Three development levels: no-code, low-code, pro-code |
| Visual workflow designer |
| Customization of access rights down to individual fields |
| Creation of custom widgets and deep customization of interfaces |
Intuitive interface
| Clean and concise interface |
| Easy navigation and logical menu structure |
| Adaptive design to work on different devices |
| Customizable dashboards for quick access to key information |
A record short Time to Market
| Automatic development staging |
| Full versioning of changes |
| Support for parallel work of multiple developers |
| Flexible change management mechanisms |
Flexible customization of all aspects of the system
| Three development levels: no-code, low-code, pro-code |
| Visual workflow designer |
| Customization of access rights down to individual fields |
| Creation of custom widgets and deep customization of interfaces |
Intuitive interface
| Clean and concise interface |
| Easy navigation and logical menu structure |
| Adaptive design to work on different devices |
| Customizable dashboards for quick access to key information |
Integration capabilities
Expand your automation capabilities with apps and integrations
| Rich well-documented API |
| Transform Maps tool for customizing data import |
| Ability to import and export data in a variety of formats |
| Ability to seamlessly integrate with telephony, ERP, EDI, RPA and BI systems |
Expand your automation capabilities with apps and integrations
| Rich well-documented API |
| Transform Maps tool for customizing data import |
| Ability to import and export data in a variety of formats |
| Ability to seamlessly integrate with telephony, ERP, EDI, RPA and BI systems |
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