SimpleOne ITSM
IT process automation platform built with best ITIL practices in mind
Why Choose SimpleOne ITSM
Out-of-the-Box ITIL Processes
Incident, Request, Change, Problem Management, SLA, and CMDB — all key ITIL processes are ready from day one. Rapid implementation and high automation from the start.
Intuitive and User-Friendly UX/UI
Simplify system management with drag-and-drop settings, intuitive dashboards, and inline editing. Cut down on manual effort, speed up task completion, and shorten employee onboarding process.
Low-code/No-code Flexibility
Create and adapt processes without programming. The technologically advanced Low-code platform cuts development expenses and enables rapid changes to business logic — often within minutes.
Ready-to-Use Service Tools
SimpleOne is more than just ITSM; it's a complete ESM platform. You get service tools for all departments (accounting, HR, etc.) and the capability for seamless service process integration.
Real-Time Analytics & Reporting
Dashboards, drill-down reports, and BI system integration capabilities. Assess SLAs and process efficiency with up-to-date analytics. Tools help quickly identify bottlenecks.
Zero-Downtime Updates and Stability
Update non-stop. The platform remains stable under high load and scales for large enterprises with thousands of users.
Out-of-the-Box ITIL Processes
Incident, Request, Change, Problem Management, SLA, and CMDB — all key ITIL processes are ready from day one. Rapid implementation and high automation from the start.
Intuitive and User-Friendly UX/UI
Simplify system management with drag-and-drop settings, intuitive dashboards, and inline editing. Cut down on manual effort, speed up task completion, and shorten employee onboarding process.
Low-code/No-code Flexibility
Create and adapt processes without programming. The technologically advanced Low-code platform cuts development expenses and enables rapid changes to business logic — often within minutes.
Ready-to-Use Service Tools
SimpleOne is more than just ITSM; it's a complete ESM platform. You get service tools for all departments (accounting, HR, etc.) and the capability for seamless service process integration.
Real-Time Analytics & Reporting
Dashboards, drill-down reports, and BI system integration capabilities. Assess SLAs and process efficiency with up-to-date analytics. Tools help quickly identify bottlenecks.
Zero-Downtime Updates and Stability
Update non-stop. The platform remains stable under high load and scales for large enterprises with thousands of users.
SimpleOne Clients
Why Do You Need an ITSM System
An ITSM system helps businesses structure IT service management, automate processes and minimize costs. It creates value, reduces risk and optimizes the use of resources to achieve business objectives.
Automation and Standardization of Processes
| Unified standards for incident, change and IT asset management |
| Automation of routine operations: intelligent distribution of requests, updating knowledge bases |
| Reduction of response time, elimination of errors by minimizing the human factor |
Cost Optimization and Risk Management
| Accounting and auditing of IT assets for rational budget allocation |
| Interactive self-service portal (password resets, standard requests) to reduce staff workloads |
| Incident prevention through predictive analytics instead of reactive remediation |
IT as a Strategic Business Asset
| IT services customized for business tasks: cloud solutions, scalable services |
| Integration with CRM, ERP and BI systems for a unified digital ecosystem |
| Detailed real-time analytics to assess IT's contribution to key company metrics |
IT Process Automation in Accordance With ITIL
Service Request Management
Optimized handling of standard and complex requests through an intuitive interface and automation
Monitoring Systems Integration
Seamless integration with AMS for automatic incident creation and proactive management
Configuration Management (CMDB)
Centralized storage and visualization of IT infrastructure data with automatic updates
Change Management
Structured approach to change implementation with risk minimization and automation of approvals
Problem and Known Error Management
Effective root cause analysis of problems, KEDB maintenance, and development of workarounds
Incident Management
Rapid incident response with automatic prioritization and analytics to prevent recurrence
Service Portfolio Management
Full lifecycle management of services with portfolio optimization aligned to business goals
Service Level Management (SLM)
Definition of KPIs, automated SLA tracking, and regular reporting on service quality
Knowledge and Service Specification Management
Centralized knowledge base and detailed service specifications for effective task resolution
Service Request Management
Optimized handling of standard and complex requests through an intuitive interface and automation
Monitoring Systems Integration
Seamless integration with AMS for automatic incident creation and proactive management
Configuration Management (CMDB)
Centralized storage and visualization of IT infrastructure data with automatic updates
Change Management
Structured approach to change implementation with risk minimization and automation of approvals
Problem and Known Error Management
Effective root cause analysis of problems, KEDB maintenance, and development of workarounds
Incident Management
Rapid incident response with automatic prioritization and analytics to prevent recurrence
Service Portfolio Management
Full lifecycle management of services with portfolio optimization aligned to business goals
Service Level Management (SLM)
Definition of KPIs, automated SLA tracking, and regular reporting on service quality
Knowledge and Service Specification Management
Centralized knowledge base and detailed service specifications for effective task resolution
Integration capabilities
Expand your automation capabilities with apps and integrations
| Well-documented API |
| Transform Maps for customizing data import |
| Data import and export in various formats |
| Seamless integration with telephony, ERP, EDI, RPA and BI systems |
Expand your automation capabilities with apps and integrations
| Well-documented API |
| Transform Maps for customizing data import |
| Data import and export in various formats |
| Seamless integration with telephony, ERP, EDI, RPA and BI systems |
Advantages of SimpleOne Platform
Record-Short Time to Market
| Automatic development staging |
| Full versioning of changes |
| Support for parallel work of multiple developers |
| Flexible change management mechanisms |
Flexible Customization of All Features of the System
| Three development levels: no-code, low-code, pro-code |
| Visual workflow designer |
| Customization of access rights down to individual fields |
| Creation of custom widgets and deep customization of interfaces |
Intuitive Interface
| Clean and concise interface |
| Easy navigation with a clear menu hierarchy |
| Adaptive design for seamless use across multiple devices |
| Customizable dashboards for quick access to key information |
Record-Short Time to Market
| Automatic development staging |
| Full versioning of changes |
| Support for parallel work of multiple developers |
| Flexible change management mechanisms |
Flexible Customization of All Features of the System
| Three development levels: no-code, low-code, pro-code |
| Visual workflow designer |
| Customization of access rights down to individual fields |
| Creation of custom widgets and deep customization of interfaces |
Intuitive Interface
| Clean and concise interface |
| Easy navigation with a clear menu hierarchy |
| Adaptive design for seamless use across multiple devices |
| Customizable dashboards for quick access to key information |
See other products
Seamless integration with SimpleOne products
See other products
Seamless integration with SimpleOne products