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CMDB

Updated at: 18 September 2024

A configuration management database (CMDB) is a database that stores and processes information about the configurations of IT services provided by an organization's IT department. ¨NBSP;The CMDB is based on a configuration model adopted by the organization that defines classes of configuration units with their possible characteristics. Typically, a CMDB contains the following data types:

  • Configuration units (CIs).

  • Relationships between configuration units and other objects.
CMDB visually (as a flowchart) reflects the real IT infrastructure and its constituent elements. Maximum value from its use will be achieved if the information about configuration units and their relationships is up-to-date and accurate.The benefits of using a CMDB are:

  • A centralized view of data about IT infrastructure elements and their status
  • ;

  • up-to-date information about IT service configurations
  • ;

  • increased efficiency of core ITSM practices and processes
  • ;

  • the ability to use data from the CMDB to assess the risks of configuration changes and their impact on the business.