VCSM

VCSM is most often used by **IT vendors, high-tech equipment manufacturers** and **B2B** **distributors**. It helps to realize full control over product installations - from configuration and delivery to predictive analytics of maintenance needs. ## What problems does VCSM solve? **Process fragmentation **is a major challenge faced by vendors. Sales, product configuration, support and maintenance are often managed through disparate systems, resulting in slowdowns, errors and low management visibility. Traditional **ERP **and **CRM systems** don't offer the ability to control the entire chain from **sales to post-sales support**. VCSM closes this pain point by offering an integrated solution to handle products from their initial sale through the partner network to proactive monitoring and support through the **AutoSupport** module. Moreover, VCSM is suited for **multi-vendor environments** where vendors and customers work with products from different vendors. ## Basic VCSM functionality ![VSRM]()

#### 1\. A single system for sales and configuration of products through partner channels VCSM offers a **CPQ **(Configuration, Pricing, Quoting) **module ** to automate the configuration, pricing and quoting process. This ensures that partners have access to the correct product specifications and compatible hardware or software configuration. The vendor, in turn, controls the process from order generation to the partner receiving the correct set of tools and documents for sale via [SimpleOne B2B CRM](). **Example:** A partner works with server hardware and through the VCSM system receives all necessary data on component compatibility, prices and specifications. He can be sure that the assembled product configuration meets the customer's requirements without having to manually check the compatibility of individual elements. ####
2\. Real-time monitoring of installations Every installation of the product at the customer is monitored through VCSM. In real time, the vendor can verify information about each active installation: see data on serial numbers, software versions, license expiration dates, performance metrics, and the health of individual components. **Example**: This allows the vendor to plan ahead for failed parts, automatically identify warranty and non-warranty cases, and recommend preventive maintenance to the customer, ensuring a high level of user satisfaction. ####
3\. Proactive maintenance: AutoSupport module VCSM includes the **AutoSupport module**, an automatic installation monitoring and predictive analytics system. It monitors the status of hardware or software, analyzes performance, and predicts potential problems. The main advantage of AutoSupport is the ability to **proactively solve problems before they occur**. The system collects data, sends it to VCSM, where key metrics (temperature, fan speeds, error levels and other indicators of product health) are analyzed. If possible abnormalities are identified, the system will notify the vendor and the customer, suggesting a solution. **Example**: If one of the customer's IT infrastructure nodes begins to overheat or become unstable, the AutoSupport module will notify the vendor's team that the equipment may need to be replaced **before the failure or breakdown occurs.** ####
4\. Partner Channel Management and Supply Chain Integration VCSM also includes a **partner channel management module.** Integration with logistics services allows partners and vendors to first offer contract renewals and then quickly manage deliveries, replacements and maintenance through **RMA** (Return Merchandise Authorization) **processes**. **Example**: The moment AutoSupport detects wear and tear on a part, the system automatically initiates an RMA request for a replacement and generates a logistics process to deliver a new part. ####
5\. Integration with ITSM **VCSM **supports full integration with [ITSM system](), which allows to simplify and automate work with customer requests, incidents and technical support. The system keeps track of all customer requests, merging incidents with product configurations and automating ticket distribution between responsible parties. **Example**: If a customer initiates an equipment maintenance request, VCSM automates the process of distributing requests to engineers by creating tickets based on installation configurations and compliance with ITSM standards.

## Key advantages of VCSM ####
1\. One platform for all processes VCSM unifies the sales, maintenance and service of all customer installations. All management is done from a single interface, which significantly reduces data errors and improves collaboration between departments. ####
2\. Proactive monitoring and AutoSupport AutoSupport makes maintenance not only faster, but also **proactive**. Vendors can quickly respond to problems before they occur, thus ensuring less downtime and improved product performance. ####
3\. Cost Reduction Automating support and management processes reduces overhead and minimizes the need for human resources. As a result, vendors can achieve greater operational efficiency at a lower cost. ####
4\. Increased Customer Satisfaction VCSM focuses on customer satisfaction through quality and timely support. This increases loyalty and extends the customer lifecycle, which is especially important for companies with long-term contracts and high support requirements. ## Who is VCSM suitable for? **VCSM is ideal for** IT vendors, OEMs and distributors working with enterprise customers in the B2B segment. The system relies on strong integration with partner channels and management of servers, networking hardware, software. It is also suitable for companies offering responsibility for after-sales service and product support. ## Conclusion VCSM offers a complete solution for product management and support: from configuration and sales to monitoring and post-sales service through AutoSupport. It is a critical tool for companies that want to automate service processes, reduce incidents and improve customer interactions through proactive support. Integration with partner channels and [ITSM]() makes the system an integral part of the corporate infrastructure that can increase customer loyalty and reduce operational costs.