"Inferit Cloud" brings customer service to a new level with the help of ITSM-system SimpleOne
updated at: 23 August 2024
Russian cloud provider Inferit Cloud, part of the Inferit IT vendor ecosystem, has successfully implemented the SimpleOne ITSM system for automating business processes and handling customer requests. Thanks to the new system, customers' interaction with the company's technical support and services has become even simpler, faster and more convenient.
The main goal of "Inferit Cloud" was to create a client-oriented environment where working with requests will be as efficient and comfortable as possible for both clients and technical support staff. ITSM system from SimpleOne fully meets these requirements due to its flexibility, scalability and customization capabilities.
Implementation of the SimpleOne solution allowed Inferit Cloud to automate key business processes, including collection and accounting of requests, analytics, statistics and SLA control. On the support portal, customers can report an incident and track the status of request fulfillment. The SimpleOne solution automatically prioritizes incoming tasks, allowing specialists to speed up the processing of requests and improve the quality of customer service.
"Our priority is to provide our customers not just reliable cloud services, but also top-notch technical support. SimpleOne has given us a flexible and powerful tool to build a truly customer-centric support system that is convenient for both our users and specialists"Sergei Andrievsky Technical Director of Inferit Cloud
"Inferit Cloud" will continue to develop the client portal based on SimpleOne to provide a high level of technical support and set new quality standards for cloud services in the Russian market.
"Inferit Cloud demonstrates high competence and commitment to improving its service, and we are glad that SimpleOne's ITSM system was chosen to realize this task. The low-code platform underlying the solution provides many tools and opportunities for automating the execution of various requests"Sergey Chukanov CEO of SimpleOne