Traffic light balanced scorecards
A tool for performance management across business lines. They allow you to set and track goals, metrics and KPIs to evaluate the quality of employees, services, projects and other control objects in all SimpleOne products
Business value
Systemic approach to analyzing metrics
The tool is based on a methodology that is suitable for balancing KPIs and metrics, and makes a clear distinction between measurable indicators and strategically important KPIs related to an organization's business goals.
One system for handling data
With a single platform, the company has a common tool
for all departments. Instead of disparate reporting systems, there is one clear "traffic light" of indicators that works the same way for IT, accounting, sales and other departments.
Systemic approach to analyzing metrics
The tool is based on a methodology that is suitable for balancing KPIs and metrics, and makes a clear distinction between measurable indicators and strategically important KPIs related to an organization's business goals.
One system for handling data
With a single platform, the company has a common tool
for all departments. Instead of disparate reporting systems, there is one clear "traffic light" of indicators that works the same way for IT, accounting, sales and other departments.
Effective KPI measurement tool at the ESM platform level
Traffic light balanced maps in practice
A universal tool for visual performance evaluation of any business unit
For the IT department
| Incident resolution time control |
| Automated AI process templates |
| SLA compliance monitoring |
| Assessing the quality of support agents' work |
| Service availability tracking |
For other units
| Accounting and finance |
| Sales and marketing |
| HR and personnel accounting |
| Software Development |
| Asset Accounting |
When you need traffic light balanced scorecards
To monitor KPIs
If you need to track company-wide performance metrics
It's hard to assess the big picture
When managers lack a holistic view of unit performance
Different metrics across departments
Each team uses its own evaluation and reporting systems
Need more flexibility
When a company seeks to keep up with market changes through qualitative data
