Video: ALROSA's experience - how to implement a domestic ITSM system for 13,000 users
updated at: 29 November 2024
At the SimpleOne DAY 24 conference, representatives of ALROSA - Deputy General Director for Development of ALROSA IT Lasha Dzhanashia and Head of Automation and Reporting Ludmila Romanenko - shared their experience of implementation and development of the SimpleOne ITSM system.
In this video you will learn:
- How to centralize IT processes in a geographically distributed company
- Peculiarities of migration from a Western system to a domestic one for 13000 users
- Experience of integration with internal systems under strict IS requirements
- Practical cases of improving user experience: from custom bots to gamification
- Implementation results and plans for system development using artificial intelligence
Real-life experience of one of the largest companies in Russia in transforming IT processes using a domestic solution.