Webinar: SDLC and ITSM: A Process of Continuous Product Improvement
By bringing software to market, a product company inevitably becomes a provider of IT services related to its operation and development. Therefore, it is important to consider the development life cycle management (SDLC) and IT service management (ITSM) processes in close connection. This approach allows you to effectively utilize feedback from users for continuous improvement of the product and related services.
**On May 31 at 11:00** Moscow time SimpleOne, a Russian developer of solutions for automating service business processes, will hold a free webinar dedicated to combining SDLC and ITSM practices.
In the webinar program:
- Why it is important to consider both ITSM and SDLC together;
- Cases for populating a product backlog from ITSM entities;
- Incident management and defect logging from ITSM;
- Defect lifecycle in SDLC;
- Automated initiator alerts;
- Answering questions from the audience.
The event will be of interest to IT and CTOs, digital transformation, tech support and development leaders, and IT process experts.
#### "At the heart of services and service offerings is always a product, whether developed in-house or purchased. On the other hand, product teams need to use services as the primary way of delivering business value to deliver the developed product to customers. It turns out that both the service provider is often faced with the need for product management and the product organization essentially becomes a full-fledged IT service provider. #### Meeting user needs and evolving services and products requires seamlessly integrating SDLC and ITSM processes and the work of specialists between them, such as incident and defect management, releases and change requests, configurations and builds, etc. #### In an upcoming webinar, we will explore this topic and provide specific recommendations for implementing this integrated view of the two methodologies. I am sure the information will be useful for IT managers implementing product and service approach practices"Andrey Vishnyakov Director of Business Products SimpleOne, ITIL® SL, MP, Expert