SIAM

The SIAM ecosystem includes the following levels:

¨NBSP;

• Customer organization. The organization that is making the transition to the SIAM model. Customer organizations typically have business units such as HR, finance, sales, and internal IT staff.
• They also have their own customers who use their products and services.
• Service Integrator. This level ensures that all service providers contribute to the end-to-end service.
• The service integrator level can be provided to one or more organizations, including the customer organization.
• External or internal service providers
• .
• Each provider is responsible for providing one or more services (or elements of services) to the customer. They are responsible for managing the products and technologies used to deliver contracted or agreed services, as well as managing their own processes.

Integration and service management help bring together various enterprise resource planning tools to manage customer, supplier, delivery and team relationships. As a result, the services, their constituent technologies, and the processes for delivering those services are molded into a unified operating model.

The SIAM practice consists of two parts:

• Commercial - supplier selection, contract formation, procurement, invoicing, performance evaluation, etc.
• This part can be considered as the basis of the SIAM concept.
• Integration - coordination of supplier services, which consists of three sub-levels: project and service quality management, coordination of changes and standardization of interaction with suppliers.

The following advantages of SIAM can be highlighted:

• Reduces the internal cost of managing cloud and legacy IT services.
• Reduces the risk and cost of integrating services from multiple vendors
• .
• Provides control and management of the cloud services ecosystem
• .
• Provides end-to-end management of business IT services.
• Provides
• skills and expertise to strengthen the internal IT management function.

To put SIAM principles into practice, apply the ITIL library, which covers the entire IT service lifecycle and is understood by most vendors.