Business Applications
Applications created using platform tools and executed in an environment provided by the platform
ESM – platform (Enterprise Service Management)
A set of service tools and practices for scaling the ESM approach
LCAP (Low Code Application Platform)
A platform for building applications with minimal code usage
At the heart of the ESM concept is a service approach, where all departments of a company are considered as service providers for internal or external customers.
The platform allows you to create and categorize services for each department. Unlimited hierarchy levels, generating models of typical requests, differentiating access to service catalogs increase the efficiency of service portfolio management.
The platform allows you to record and manage contractual obligations. Tracking quantitative and qualitative metrics (time standards, service availability percentages, customer satisfaction) helps deliver services at an agreed upon level.
The platform contains convenient tools for accumulation and systematization of knowledge, allows creating separate knowledge bases for different departments and tasks. Full-text information retrieval and end-to-end integration into processes helps to effectively utilize knowledge in service delivery.
The platform allows to manage tasks within the framework of rendered services: prioritize, assign to performers, coordinate, delegate, track and evaluate the results of execution. Different types of task presentation (tabular, graphical, board view) allow to efficiently organize the work of teams on tasks.
The platform helps to organize interaction between all process participants within a single activity feed. The omnichannel environment allows for continuous communication while providing services.
The approval mechanism implemented on the platform allows you to organize any routes and decision-making principles for any tasks and documents.
The platform contains ready-made directories of the organizational structure of companies, directories of time zones, locations and working calendars. The ability to create new and expand existing directories allows the platform to be used as a master data management system.
The platform allows you to collect metrics on specified parameters, calculate and track performance indicators (KPIs), generate reports and dashboards necessary to assess the effectiveness of service delivery and management decision-making.
The platform allows you to record the time spent on tasks, track the distribution of work by areas, and generate a timesheet of labor costs. This functionality allows you to calculate the cost of services rendered and plan the necessary resources for their effective rendering in the future.
