JESM Control and Monitoring

Solution Description

A module for IT risk management and stability control of corporate systems. It detects critical violations, assesses compliance with regulations, checks the relevance and correctness of data in modules (CMDB, knowledge base, assets), calculates the "health" of environments and helps maintain the reliability of services and trust in data.

Solution functionality

Functionality:

• Finding and identifying critical platform and service violations.
• Data quality and relevance control - trust data through the guarantee of compliance of completeness, relevance and correctness of data in modules (CMDB, Knowledge Base, Assets, etc.) to specified criteria;
• Audit of compliance of user actions (support service, administrators, operators) with the established regulations and rules of the system operation.
• Identification of deviations from SLA and regulations, assessment of their volume and impact on IT services and business processes.
• Support of preconfigured rules and metrics, as well as the ability to create your own monitoring templates for your organization's tasks.
• Integration with external monitoring, quality control and information security systems - creation of events, notifications and reports.

Components and architecture:

• Metrics collection module - captures data according to pre-defined rules for subsequent visual analysis of performance, availability, and correctness.
• Rules and Conformance System - defines the criteria and tolerances against which state assessment is performed.
• Analytical module - visualizes the results of inspections in reports and dashboards.
• Management interface - allows you to create, edit and schedule inspections manually or by schedule.

Outsorsa is a Russian integrator and developer of solutions for automating service business processes. The company specializes in creating products for IT infrastructure management and improving the operational efficiency of organizations.