Knowledge base

Solution Description

A modern enterprise solution for centralized storage, structuring and distribution of information. The product combines an intuitive user interface with powerful tools for content creators, providing efficient access to knowledge, increasing service speed and reducing support burden.

Solution functionality

Dynamic homepage: Customizable interface with visual slider for important announcements and promotional materials, customizable sections: Ability to tailor the homepage structure and categories to meet specific business needs (FAQs, tutorials, policies).
Popular Articles: Automatic ranking of materials based on user ratings, which ensures relevance and identifies the most useful content.
Navigation within articles: Anchor link system for quick navigation between sections of long-form content. Previous/Next Article navigation links for sequential exploration of related content.
Article Creation: Automatic article anchor creation button that greatly speeds up the preparation of complex articles. Function to preview articles before publishing without having to exit the agent interface.

Business value of the solution

Proactive provisioning of instructions and solutions reduces Service Desk calls. Support agents instantly find ready-made solutions and procedures in related articles, using anchor links to quickly navigate to the right section.

Hosting the knowledge base on the customer portal allows partners and customers to find answers on their own, relieving the burden on sales and support teams.

T1 Integration is one of the leaders of the system integration market in Russia, a member of T1 IT Holding. The company has implemented more than 2000 projects for government agencies and the largest enterprises in key industries. The product portfolio includes over 300 services and solutions in the field of system integration, industrial automation, information security and other areas. T1 Integration has a demonstration multivendor technology laboratory with ready-made stands of Russian solutions and has extensive experience in implementing projects on transition to domestic software.