site_logo

Service Catalog

10 October 2019

updated at: 6 November 2026

Service catalog

A service catalog is an organized, curated collection of business and IT services that serve both the company's internal needs and the delivery of its services to customers.

important1

ITSM and ESM systems use it as a knowledge management tool: employees and agents can route requests to the people responsible for delivering specific services. The service catalog originally emerged as the IT service catalog and was aligned with ITSM strategies. With ESM, the service catalog was extended to cover non-IT services as well.