SimpleOne Defines Service-Based HR Principles Focused on Business Efficiency

SimpleOne, the business systems arm of the ITG corporation, has outlined a new framework of service-based principles designed to transform HR operations and demonstrate the real value human resources departments bring to a company. This model focuses on analyzing how HR processes impact overall business performance, driving continuous process improvement, and measuring the direct economic effect of HR initiatives. These principles were developed based on an expert study conducted by SimpleOne in collaboration with several major market players.

Research consistently shows that HR specialists spend up to 70% of their time on routine administrative tasks — handling certificates, leave requests, and manual approvals. By automating these HR services, organizations can free up as much as 30% of that time, allowing HR teams to shift their focus toward delivering real economic value to the business.

The primary tool of this service-based approach is the structuring and digitalization of processes. This allows companies to collect data at every stage of the employee lifecycle and evaluate its impact on the bottom line. As a result, goals like reducing turnover, boosting engagement, and developing talent move from being purely theoretical to becoming specific actions with a measurable financial impact. Real-world experience proves that this approach pays off: for example, Alfa-Leasing adopted a service-based model in its HR department and migrated all personnel processes to the SimpleOne ESM platform. Consequently, the time spent on routine management and processing employee requests was cut by 50%. This not only boosted the efficiency of HR support and optimized personnel costs but also led to a tenfold reduction in the number of open tasks per support agent.

The service-based approach is built on several interconnected principles. HR teams systematically analyze how their processes and decisions influence business metrics, identifying bottlenecks and potential areas of waste. Based on these insights, the department can refine its organizational model, re-evaluate roles, and redistribute responsibilities to better support the company's core strategic goals. Ultimately, the results of HR initiatives are measured by their financial impact, including team productivity growth and optimized personnel spending.

The following companies contributed to the preparation of this expert whitepaper: X5 Tech, Softline, Renaissance Insurance, Agroeco Group, MONS, and KORUS Consulting.